FAQs

If you have additional information about the delivery, such as a second telephone number or an alternative address, please inform us by sending an email tosupport@panamy.ch.

All orders are delivered via Swiss post before 9 am on the selected delivery date. However, we cannot guarantee an exact time of delivery. If you need the flowers to be delivered at a specific time of the day in the canton of Geneva, please write us atsupport@panamy.com. Our flower messenger will try to arrange an on-time delivery accordingly.

If you have to cancel your order due to unforeseen circumstances, please telephone us in Switzerland on +41 22 303 93 47 – please have your order reference number to hand, or write to us atsupport@panamy.chquoting your order number. Please note that this telephone number only accepts cancellations and cannot deal with any other type of order. No order will be accepted and/or delivered by our members by telephone.

If you have to change the delivery details of an order, please inform us by email atsupport@panamy.chquoting your order number. Any changes must be notified before the date of delivery otherwise the florist may have already delivered the flowers.

We register your order as soon as you receive our order confirmation with the personal reference number. Please make sure that you have your order number available for any subsequent questions regarding your order.

PANAMY guarantees delivery of every order on the date requested during normal opening times. If for whatever reason it was not possible to deliver the order, our customer service will contact you as soon as we learn of the inability to deliver. In the absence of any telephone call or email from us, you can be assured that the flowers have been delivered with the great attention and care. If you believe that the order has not arrived, please contact us atsupport@panamy.chgiving your order number and the reasons why you believe that the order has not been delivered.

At the moment PANAMY accepts Visa cards, MasterCard, American Express and Paypal. Other methods of payment are under consideration. All order information is checked and may be subject to a request for further information. In this case the order may be suspended.

Please provide the following information: full name and address of the hotel – the telephone number of the hotel (if known) – the room number (if known) – the tour operator (if known) and of course please state the full name of the recipient.

Please provide the following information: full name and address of the hospital – the telephone number of the hospital (if known) – name and/or number of the ward or hospital department – maiden name of the recipient if the order is to the maternity department, and of course please state the full name of the recipient. Please note that some hospitals do not allow flowers in intensive care units. If this is the case, we will inform you and the florist will remain in close contact with the hospital staff so that the flowers can be given to the patient as soon as she/he is allowed to receive them.

No. We believe that the artificial process of preservation takes away the natural beauty – scent, texture and colour – of a naturally grown rose. The process usually includes not only the dehydration of the rose and injection of a specific formula for preservation purposes but also the removal of the natural color of the rose using bleach. The rose is then put in a color tank to soak in an artificial dye. This is also why Infinity Roses exist in a vast array of colors – from rainbow to metallic. We are devoted to spreading the natural beauty and power of flowers selecting only the freshest, most beautiful blooms, sourced from local and international fair-trade suppliers, for our bouquets. For this reason we do not offer Infinity roses.